There is nothing I could suggest to improve my experience with GSA.
Terry went above and beyond.
He offered a level of service that is unmatched.
Sincerely and gratefully
Hi Terry: Yes we enjoyed our two months in Victoria – especially our location in the James Bay area – although the weather could’ve been better. We were so glad that the Waldmans gave us your contact number because we were very pleased with your service and the car we rented from you. It even survived the road into Tofino and back with no problem! Should we be back that way in the future we’ll certainly be in touch. Cheers, Pat and Al
I think you’re great.
If you want, here’s my testimonial:
“Rent your car from Terry. Service doesn’t get any better than this.
John Westerlund MD”
Just wanted to share my thoughts of our recent long term car rental from GSA. Any concerns we had about who is GSA & Terry Wallbridge were immediately put aside when booking our rental when I asked what form of deposit or credit card information you needed to which you replied NONE. You asked for our fight information and arranged pick-up at the airport at no additional cost.
The vehicle provided while being a few years old was very reliable. The only issue we had was a slow tire leak. You provided immediate repair at no cost to us. The rental cost was reasonable.
You provided transportation to the airport at the conclusion making the whole experience great.
Thank you Terry and please feel free to share my comments with future customers. We will certainly use GSA when back in the area
Thanks Fred Lange
All in all the rental vehicle was enjoyable although. At the present time we do plan to come back next year and will certainly contact you about a rental vehicle,prior to coming. Byran Gardiner
Very reasonable prices and excellent service, including a ride to the airport. The car was slightly older but it ran smoothly and we had absolutely no problems with it during the week we used it. I wouldn’t hesitate to recommend GSA Auto Rentals.
We will definitely be calling you for another rental when we return, which I hope will be soon.
Lance and Marcelle
Everything was great and we will definitely be using you in the future as our daughter has chosen to go to UVIC.
If you want a quote- Terry saved our trip as our other car plans fell through, he was able to quickly get us a van as we were a big group. He could not have been any nicer or more accommodating!
Thx for your this; I will definitely be sharing your service with friends, and you will be our rental choice indeed!
The vehicle I rented was very clean. I appreciated Terry’s friendliness and willingness to accommodate my preferred pickup and drop off times.
The rates were very reasonable!
There is nothing I could suggest to improve my experience with GSA.
Terry went above and beyond.|
He offered a level of service that is unmatched.
Sincerely and gratefully
You were quick, organised and offered to transfer us to the airport or ferry.
The big guys don’t offer THAT. You are my rental company on Vancouver Island.
Thank you Terry (GSA)
Stan and Anne Gardner
Thanks for your email and follow up re the brakes. Yes the rotor warp would have accounted for the shudder we experienced when braking firmly.
We appreciated your service and although the car we hired was quite old, it ran well and was very fuel efficient. It also had a good sized boot for our luggage which was ideal for our long road trip.
Ok with adding my comments to your page.
We are on our homeward journey right now and will be back in Perth tomorrow.
Thank you for the excellent service. The car was great fun and dependable. I loved visiting your Isalnd and I am definitely going to return. THANK YOU
warmly, Very Happy Visitor from New York
Thanks for everything you did for us this past weekend. So appreciated being picked up and delivered back to the ferry. Next time I will book a car earlier and get a compact. The Taurus was great but when you’re new to an area the smaller cars are easier to park. My experience working with you was so nice. I’ll be back the next time I’m out in Victoria. Hopefully sooner rather than later! Until next time- Ginny.
I just wanted to check in and thank-you for the car. What a great deal it was; it served us well during our stay.
We will keep your contact information for when we come back out.
Anyway, enjoy the autumn!
We had a great time on the Island, though quick – it gave a good overview to encourage us to come back.
Thank you so much for your great service. Your prices were the best, service was personal and timely.
I will gladly recommend your services to anyone travelling to the Victoria area and by all means, use this testimony on your page.
It was a pleasure, great customer service, and we will make sure to recommend you whenever the subject may come up.
Thank you, Terry.
Your service was excellent and what really impressed me was that, due to unforeseen circumstances, you couldn’t drive me to the airport to catch my flight home, so you arranged for a taxi to pick me up with no charge to me. I wouldn’t hesitate using your friendly service again.
You can add my comments, if you want, my your testimonial page.
Hello Terry my stay on the island was wonderful I wanted to say thanks for the rental, I had great mileage, comfy ride and because of you seen lots of the island. hope all is well! Was a pleasure doing business with you and if l get a chance next year l will be needing your services again. Thanks again Take care Freda
Left a review on Google and Yelp which probably have a little more exposure then your site. are there any other websites you would like me to visit?
These guys were able to rent to us on a spur of the moment, without a reservation, late on a Friday, just as all the other chain-places were closing. They even had a minivan, which the owner was using as a personal car. And their rates were completely reasonable given the situation. Great to work with!
Hope all’s well. Please add the following to your testimonial page:
My family had a very memorable trip to Vancouver Island and the minivan that Terry rented to us made it all possible. We traveled all over the island for 12 days and we really appreciated the extra space and the reliability. I’m happy that I found GSA because the rental rate was much better than any of the big agencies. Terry was a pleasure to deal with (thanks again for bringing my daughter’s wayward ipod back to the airport!)
The Davies Family, Pasadena, California
Thanks very much! We hope you had a good birthday celebration as well.
We had a great stay and the car was perfect. I think the only thing that could be clearer is additional costs involved. I guess I’m a little out of touch with being in Canada so always forget about tax but might be useful to include that as part of cost on the quote. In uk we have that all in the price so easier to see for foreigners. Minor thing though.
I thought your service though was excellent and personable. Also the value is way better than normal car rental.
Thank you Terry, we were very satisfied with your service and would not hesitate to recommend GSA to friends and family. It was a pleasure to meet you and you may absolutely add my comments to your testimonial page! All the best to you and your lovely family:)
Hi Terry, I just want to say that Sylvie and I appreciated your prompt, friendly and sincere attitude to ensuring that we enjoyed our stay on the Island. The car was clean, maintained, reliable and ran great. And not too bad on gas either. Your accommodating payment arrangement for the use of your PT Cruiser made the rental that much more appreciated and you even helped out by driving us to the airport afterwards! We hope to return and will look you up next time for sure. In the meantime, I will recommend the great service and vehicle you provided to any Island bound travellers.
Cheers and with thanks,
Renting from Terry was a pleasure. His service went above and beyond our expectation including a no charge pick up and return to the airport and an extension on our original rental contract. We were very happy with the car and will certainly use GSA again on our next trip out to the Island. 5 stars.
Thank you for the great service and flexibility with the rental. Everything went smoothly, and I will definitely be recommending your rental service to friends visiting the island.
Thanks again for the great service, we’ll be back!
Good Morning Terry;
Sorry for my delay in getting back to you.
Our stay was wonderful but you’re right, too short.
The service and rental was bar none top notch. I would recommend you and GSA to anyone and will be arranging another rental when I’m there in the future. I have already recommended you to a few people if they are ever there to give you a call.
Again thank you and look forward to seeing you in the future
Trish and Wayne
Sure Terry. We had a great time in Victoria and were very happy with the vehicle and the convenient service to and from the airport. The competitive rental price was also a big bonus for us. Looking forward to renting from you again,
All went well with the rental car, thank you. Taxi worked fine to airport.
There is a noise in the front left wheel which I reckon is coming from the brake mechanism as it reduces when you press the pedal.
Thanks for the rental, Terry.
It was a real pleasure to deal with you and I’ll be returning to use your services the next time I’m in need of a reliable rental.
I was more than satisfied with the dealings with GSA Auto Rentals. The service was superb, was picked up at arrival point and dropped off to at our departure point, with no hassle, but with assistance and a smile. Recommended Highly.
Don H. Taman. Saskatoon, Saskatchewan
You can use the following:
GSA Auto Rentals is my company of choice when I come to Sidney where I keep my boat. Terry treats you like a friend, not just a renter. The cars are well kept and I have never had any problems with them. Terry picks me up at the marina and takes me back when I return the car which really helps me out. The rental costs are fair and I plan to use him anytime I need a car in this area.
Thank you Terry for the quick and reliable service you provided us on short notice. After the initial call you picked us up at the airport and within minutes we were in a car and on our way hassle free. Looking forward to using your service again next time I’m in Victoria.
Jay & Megan Bentley
Thank you for the opportunity to rent one of your cars, it helped me out tremendously while there. I was very impressed with the courtesy and care. Whenever I return for a visit I will definitely give you a call for another rental. I did pass out your information to all my friends.
Sidney Taxi were great, they were there waiting for me when I arrived at 3:55 a.m.
Thanks again for a great experience!
Thank you, it all worked out OK. It was pretty close…we made it onto the ferry with just 2 minutes to spare. I arrived back in Mississauga on Monday night and am still trying to readjust.
Although the rental car was older and didn’t have all the latest tools and gadgets…only thing i missed was a USB charger so I just grabbed a car lighter/adaptor at the local store. That might be something I’d suggest if renting an older model. Feel free to use any comments as you like.
The car rental process overall was smooth and easy, especially with the pickup and drop off service.
No problems with the car at all and I was confident that if there had been anything, you were only a phone call away to assist. Next time I’m back in the area, I would definitely call you again for a rental.
Thank you so much for the amazing service. It is great dealing with a local business that cares about its customers. Thanks again for
returning my walker after I foolishly left it in the trunk. The car was great and it was very convenient being able to access it locally.
We look forward to renting from you again in the future when we need a car. We will spread the word about how good GSA Auto Rentals is.
Thanks for the great service,
Bob I Heather Jeary
Will do Terry! Thanks for the hassle-free, exceptional small town service!
Kristin and Geoffrey
Family and Friends if you are traveling to Vancouver Island via Airplane Or Ferry into Swartz Bay and need a car rental at great Personal Home Town Service with no extra charge for pick up or taking you back to your arrival or departure area with great Rates! Save this business to your phone and Give a shout to;
Terry Wallbridge, Manager
GSA Auto Rentals Ltd.
#104-9800 McDonald Park Road, Sidney, BC V8L 5W5
Telephone: 250.655.5038 Fax: 250.655.5076
Toll Free: 1.800.809.0788
With your site as well
Thank you for being so accommodating with renting your vehicle. There was enough room for us to have 2 families in one car…. I will definitely rent from you again…. great experience.
Just a quick note, Terry, to thank you for the car rental. We drove the Toyota up to Campbell River and back without a hitch and it was a lot better on gas than I would have imagined.
Our thanks for making the early morning drop off quick and painless. We will be using GSA again next time we are on the island.
Alan & Ginny Davidson, St. John’s, NL
We did enjoy our stay in Victoria. Our experience with GSA was smooth and without any surprises. Your affordable pricing and client friendliness was what made us choose GSA at first. However your personalized service was what sealed the deal. We would use your services anytime & recommend you to others. Thank you Terry.
Randi & Alex
PS you can use this in your testimonial page
We meant to leave you a note to tell you of our appreciation of the service we received from you! Once we got the right car, we were very satisfied with it and really appreciated the taxi to the airport! That goes above and beyond the service!
We hope to be back next year and would certainly rent from you again! Thanks so much for the great service! And yes, you can use our comments in your testimonial page!
Gerri and Ed
PS weather is beautiful here in Sudbury now! Warm and sunny!
I had a great experience renting our car from you. The pick up and drop off were easy and the car ran well. When the rear brake light “went”, I contacted you and you sent me to your mechanic who quickly repaired it and sent me on my way. I am potentially planning another visit to Victoria this Fall and I will definitely be calling you to re-book.
P.S. You can use my comments on your website.
Sorry for the slow reply.
I was really happy with my experience, you were happy to let me rent from you without a credit card which allowed me to continue with my holiday as planned, you also explained the insurance cover clearly so I didn’t have to worry about if I was sufficiently covered. The car was clean, in good condition, drove well and was good on gas. I also appreciated the lift to the ferry terminal and flexibility with return time.
The island is beautiful and having a car allowed me to explore it as I wished.
I am happy for to use any of this on your testimonials page.
Thank you Terry. It was a pleasure to meet you. We appreciated your personal service, and your concern with providing us with a good quality vehicle at a reasonable price. It was comforting to know that you’d be there for us should something happen during our rental period. We’ll be return customers, thanks![feel free to use this testimonial] Michel
I am happy to provide you with a testimonial.
GSA offered a very reasonable rate for a car rental, even over the long weekend. He is obviously not out to gouge the customer as the bigger companies are. I really appreciated the pick-up at the ferry after hours! Overall, I had a very good experience in dealing with Terry at GSA.
Terry, tweak it as you see fit!
Thanks again for everything.
Judy and Sarah
I’m pleased to say that my experience dealing with you – from my first inquiry – was nothing short of timely, helpful and professional, and you can be sure that I’ll never consider renting from anyone else in the Victoria/Saanich area . You can also count on me to recommend you to friends & family! Thanks for making everything so easy.
You may use these comments in any way that you deem fit.
Renting our vehicle from Terry was such a great experience..so much more personal than from a large rental agency. It was great to get picked up in person and Terry even lent us a booster seat when we realized that we had forgotten ours! Not only was the price much better than with a larger organization, it was more personal, friendly and convenient. We will definitely rent from him again!
Hannah and Darcy
Thanks again for the nice rental.
Chad and Helen Thompson
Yes the trip was great, thanks for making the rental process so easy. The price is the best we could find. No problem adding my comments to your page.
Hopefully see you again.
All the best,
The car was fine and we enjoyed Vancouver Island very much. The car was very convenient for us as Terry picked us up at Canoe Cove when we arrived by boat.
You can add that to your testimonial page if it’s helpful.
Maggie and I can’t really suggest any improvements to your rental service. We were quite please with the PT Cruiser and the service you provided.
It was definitely a nice change from having to deal with the large car rental companies.
We will definitely be coming back to Victoria and definitely will be using your service.
You may use our comments in your testimonial page.
Gus & Maggie.
hi terry, yes had a great time visiting. the car worked well and was just what i needed. Picking me up at the airport took a lot of stress out of a long travel day, Thank You! Much Appreciated.
I do come up 4 times per year and will definitely call you when i need a car again.
I don’t have any suggestions to improve your business.
My road trip was very good with your car.
Thank you very much, Terry, for making this car rental so easy. The process of renting was friendly and simple from start to finish, the car was great and your rental rates are very reasonable.
And yes you can use my comments wherever you want.
Thank you, Anne
My rental experience with GSA was excellent. I do like the fact that you rent older vehicles therefore helping to keep rates low. You are definitely my rental choice in future.
Duncan and Kathleen
You can definitely use my comment. I would just like to let you know about the C.D player in the car in case you didn’t already. It is very challenging to switch cds as the ejector barely ejects it. we had to get creative with it. Other than that :
My experience with GSA rentals couldn’t have been better. The prices were fair and Terry was extremely pleasant to deal with. I would 100% go back if I ever need another rental.
Thank you for everything!
Amy St. Jarre
The service was excellent, you were always available to help us. Picking us up and bringing us back to the ferry was a very nice gesture. Renting from you made our trip really easy fun and affordable.
Clara and Diane
Ps: the only suggestion we have would be to leave a map of the island in the car 🙂 you can use our comment for your page !
‘EVEN WHEN WE GET IT WRONG, WE GET IT RIGHT’
The power steering was not the only issue. There is fuel leaking somewhere. On the drive from Victoria to your business, we smelled fuel coming through the ventilation system – enough to make my wife feel queasy. Last but not least, the dash temperature gauge is hosed up. Instead of going to zero when the car is turned off, it reads mid range and when the car is running, it pegs high. Thanks for rescuing us when we had our reservation mess up at the airport. That alone is more than enough to secure your services next time we visit. If you choose, you can use my comments.
We were delighted with the service you provided in all ways. You will get our business whenever we return, for sure. Yes to testimonial.
Agi and John
Thanks again, rental was great!
Sorry for the delay, life gets in the way when you get back from vacation!
I’m sure we’ll be renting again…..
Caroline and Murray Goertzen
Had a great week at Shawnigan Lake and presently in Calgary. The car served us well.
You have wonderful friends and they are very good ambassadors to your fine part of the world.
We understand about being tied up in Victoria and trusting us with the vehicle drop off without you even being there.
It is nice doing business with people such as yourself.
All the best and you can certainly use our comments for your own use.
Roger Gosselin & Sue Worden
Just want to thank you for helping me out of a jam while I was visiting Victoria. Coming from the States I was not aware that I could not rent a car with my Visa debit card like back at home. They insisted I have a credit card. Thank goodness you were there and got me a nice car for the weekend. The weekend of my daughters wedding!
Thank you so much for all your help and useful information while we were visiting Victoria. The car worked out perfect and getting to the ferry in the morning was also easy. We really appreciate you picking us up from the ferry and the extra attention we received. Yes you can certainly add these comments to the testimonial page.
Hope you have a great day!! And thank you again.
Nancy and Scot
No! Thank you Terry!
I was very impressed with your rates. It made my stay ever so much better since where my sister lives on the Island it requires a car to see the Island.
I had booked a small car from GSA a few months early before I arrived to the Island which I had asked for a pick up from the airport when I land with a return drop off. Terry was there even before I got off the plane. Now that is speedy service! I was given an option for economical or comfort as in A/C for a car. I took economical since I planned on doing a lot of sight seeing this time.
I will be returning next year and of course my first call for transportation will be GSA Auto Rental since a used car over a new car is so much better. There was no worries about the additional hidden fees that will be attached later when the car is brought back, and no holds on your credit card which is an inconvenience from a well known new car rental agency. The only thing Terry asks for is that the car is returned in the same condition as he gives it to you as in filling the gas tank to the mark you get the car at. So NO REMODELING the car with new dents, broken glass or missing parts. Treat his car as you would treat your own car with RESPECT.
I was not trying to impress anyone with a new car when I visit the Island and the main object of me renting a car was getting from Point A to Point B’s. This visit was about SEEING the Island not showing off a new car or driving in style. I think people must of thought I was part of the Island since I did not look like a TOURIST in a brand new car.
And yes Terry you may add this to your testimonial page. Thanks again for being there for myself, my dog and sister. Oh yea one more thing…. A used car rental IS pet Friendly. I have a small dog breed and I make sure the car is returned in the same clean state as I get it.
We had a great time, in large part due to your service and company. Thanks! Next time we visit, I’ll just reserve a vehicle with you and get a great vehicle at a fair price. Feel free to use my comments on your marketing material.
Awesome trip Terry! Would love to come back! Great little car and really appreciated your warm welcome and helpful advice- Even a map and sunglasses!
I sure wish we in Ontario could send the west some of our rain
The rental experience with you was great! I’m thoroughly impressed, and will recommend you to anyone who might listed (especially guests visiting our hosts in Saanich). I was particularly impressed with the absence of upselling and other gimmicky. Simple in and out – easy peasy.
I got flattened by a bug which accelerated the return of the car, which return came in the midst of unrelated family trauma (last minute shopping, other departures, etc.).
I’ve only just learned that the car wasn’t re-fueled. Ingrid realized this and returned to give you gas money. There was no one there so she left $20 cash in the glove box with the keys. I hope that was satisfactory. Apologies for the oversight.
Geoffrey and Ingrid
Thanks. Yes, our stay was too short but we enjoyed what time we had!
Are you listed on TripAdvisor that I could leave a (positive) review there instead? It would also be good exposure for you to be listed there; personally I’m very hesitant to book with travel businesses that aren’t there, but glad I took the risk this time!
Erin and Adam
We enjoyed doing business with you, and certainly would repeat when we return to Sidney.
Ian and Lise
We had a great time on Vancouver Island, used the car to tour around a lot and also took it to Salt Spring Island. Driving on the Island is easy, generally light traffic, good roads and parking is not a problem. The pick up and drop off at Swartz Bay ferry terminal was very efficient and something we could not get from any other rental company, so thanks a lot, see you next time.”
“Hi Terry! Sorry for the late response, we all ended up getting stuck with a nasty cold when we got back to Calgary.
Thank you again for saving our Vacation! We were at the point where we were going to simply head back home, within a day or two because we couldn’t get a rental from anyone else.. Thanks to your saving, our daughter was able to put her feet in the ocean for the first time and we all had a wonderful first family vacation!
We’re looking to start planning another holiday to Victoria (Our daughter keeps asking when we can go back already!) and will definitely give you another call for a rental! Many Thanks again.”
Both Martin and I were more then pleased with every aspect of the service we received from you. It felt so personal, and yet professional. We would without question rent from you again when we head back to the Island. You picking us up at the airport made it so easy, and our being able to drop off the van the night before our early flight also eased our transition.
Hope you are doing well, and again… Thank You for everything that you did above and beyond.”
Vancouver island was a very nice place.
I would certainly recommend your service’s to other people
But otherwise I am grateful for your help and hope to use your service again
it was a painless experience and the service was swift, courteous with a great price. I really appreciate doing business with you. I have given your cards to some of our customers here that do visit Victoria frequently from Calgary and will make sure that you get more business from us.
Pleasant day and many blessings.”
Just logged on after minor ”decompress” time sir …
Thanks for the considerate email & yes any comments here you would like to use please do !
The trip was great & Victoria is a most beautiful place on earth .
Only wished we got a bit bigger car for all the” in/out” we did .
Aside that, gas mileage was better & easier parking to boot.
Would highly recommend Terry’s services to any1 that requires them.
Was a pleasure all around & will do it again in the near future.
THANKS Once again Terry , Have a great high season sir =)
Happy Easter Bud …”
Lou and I have no problems to report and thought the service you offered was extremely professional. Being met at the ferry made picking the car up so much more convenient of course, as well as being dropped off there as well, and it was a pleasure to meet you also. Please feel free to add any part or all of this message to your testimonial page. We would be happy to recommend you.”
We had a wonderful visit with our daughter and her family. We cannot thank you enough for such great service and getting us out of a situation, which would have impacted our stay in Port Alberni!
Your company is definitely on our list for recommendations as a resource for car rental with friends and family who visit the island. We also will be contacting you for future visits to the island.”
Next time we are in Vancouver we are defiantly coming to you for a car.
Thank you so much.”
We most enjoyed our trip up your beautiful island, the car worked just fine, and we look forward to renting from you again.
we return to Victoria from our winter home in Hilo, Hawaii on April the 1st and will be here until October next year.Jack was most helpful and look forward to meeting you next year.
Best wishes, Aloha”
Next time we are in Vancouver we are defiantly coming to you for a car.
Thank you so much.”
I always love visiting the island. I leave my mum, daughter and my heart there with you,”
“We were very happy with the service we received from GSA and would certainly rent a vehicle from this company again. It was really helpful to be able to be picked up at the ferry terminal and later dropped at the airport. Terry’s rates were very reasonable and we were glad he upgraded us (at no extra charge) to a minivan as it worked a lot better for us than the economy car we’d thought we’d rent. Terry replied very promptly to all our emails and was friendly and courteous. We liked being able to support an independent car rental agency for a change!”
You have a heart and I told you that you were the answer to my prayers. I am a deep believer in God and just that morning I had asked Him “It’s going to be interesting how you are going to get us out of this one”, and there you were. Thank you. If we are in need of a car to rent and we are in your area, you are at the top of our list. all the best.”
[/testimonials] [testimonial author="Dr. Sheffman (Toronto, Ontario)"] “The minute I met Terry, I had the feeling that he was a very trust-worthy person that I could work with. I am not aware of any of the several people that I referred to him encountering any problems which were not rectified to their satisfaction.”
[/testimonials] [testimonial author="Don Fisherman (Alberta)"] “My experience with you and GSA Auto Rentals was very good in all respects. Prior communication to and from you was excellent as was your rental rate. I also appreciated the way we hooked up at the airport. You were exactly where you told me you would be and you were on time, therefore I didn’t have to hunt for you when I arrived. The paperwork was done in advance so I didn’t have to wait for it to be completed and the car was clean, comfortable and well maintained – plus there were no “back end” surprises. Your service, in all respects, was second to none and I would have no trouble recommending GSA to my friends. In fact, my wife will soon be making a trip to the island to visit family so you can most certainly expect a call from her.”