GSA provides excellent customer service, and Terry is kind, accommodating, and friendly.
Hello Terry. Everything about the rental was great. It was nice knowing that we were dealing with the same person from the time we inquired via email all the way through dropping us off at the airport when our rental period was completed. I wish you the best with your business.
Terry and GSA were an absolute live-saver for me! Had booked a very special mother-daughter road trip vacation through Vancouver Island, and, because of a technical anomaly, we were dropped from our mainstream rental car company, and no other national brand would rent us a car. We were literally going to lose deposits on all the hotels we had booked around the island, and would have had a very sorry vacation huddled down near the airport. It was potentially devastating. And then someone suggested we call Terry and GSA. Terry could not have been more kind and understanding when we called him. In a brief phone call, he saved our vacation. Terry came to pick us up at the airport, arranged all the rental paperwork easily, gave us a great vehicle at a great value, and our trip turned from a disaster into a perfect holiday in the space of about half an hour. We loved the car we rented, it had fabulous gas mileage (got an entire four day road trip in on less than ¾ a tank of gas), handled easily…just an all-around wonderful trip, thanks to Terry. I hadn’t considered GSA because I thought I’d need the convenience of an airport rental car location, but Terry arranges for transport to and from his firm, so it’s a non-issue. BEST rental car agency ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I will without question choose GSA Auto Rentals again the next time I need a vehicle. I found the whole process much more relaxed, friendly, and convenient than renting from other rental services. The car itself was perfectly fine.
I would like to thank you and Jack, for the exceptional service I received during my visit to Vancouver Island.
I was in a real bind, and without any difficulty whatsoever, you made sure I had a safe reliable vehicle. I was so so thankful. The professionalism, courtesy, and reassurance I received, was a tremendous relief to what was a very stressful and unexpected visit.I am confident that if I or any of my family needs to rent a vehicle, we absolutely will do so thru you.
What else ?
Merci Terry !
Nous recommandons évidemment
On Sept 5, 2019 I flew to Victoria for a few days. Originally I had reserved a rental at the Victoria Airport. Upon arriving at the airport, I had suddenly realized that I had forgotten my credit cards at home. Oops! Well the big car rental companies couldn’t help me out, however a woman at Thrifty’s Rental Car said that there was this small car rental place that could help me out as long as I had a debit card or cash to pay for the car. I did. I immediately called Terry Wallbridge, the owner of GSA rental. He not only could help me out with a rental, he even picked me up at the airport. Also the cost of the rental was no more than the cost from the big companies. I rented a Hyundai Accent. My personal GPS worked great in the car.
Thanks Terry. You kinda saved me. You have my business and anyone else I can send your way.
Our experience dealing with you and your company was absolutely amazing. Thanks to the service you provide my husband and I we able to explore the island and see our family!! The car was wonderful and just simply how easy going and affordable you are, it was an amazing experience. We can not thank you enough for helping us while we were on vacation!
We will definitely be returning customers as well as recommending you to anyone we can!
I found you very easy to deal with- quick responses to all my emails and accurate information which was helpful when coming from the other side of the world.
Pick up and drop off service from and to the ferry was a great help.
Car was in a tidy condition and went well.
Only issue was old GPS which didn’t work well and we had to rely on google maps which was an additional cost to me.
Would happily use your company again should we pass your way and recommend to others.
The cruiser was awesome.
It was a pleasure renting from you! Communication was really great and you did everything to adapting to our last minute plans changes. Thank you again and it will be a pleasure to rent from you next time we come or to recommend you to friends.
It was a great experience to rent a car from GSA. The pick up and drop of was really easy and Terry and his crew are really kind and helpful. The car was in good shape and very clean. The business is serious and has best value. We will definitely recommend it.
Just wanted to send a note of appreciation with regards to renting a van from GSA. Jack picked us up at the airport just as he said he would. The van drove well. It was a real life saver. I’ll make sure I contact you next time I’m in Victoria.
Thank you again the rental was everything we needed and we would absolutely rent from you again. Victoria was lovely. I really appreciated the help you guys gave us in securing a rental when we were unable to rent from others due to our Alberta GDL licenses. The ride to and from the airport was also appreciated.
Our stay on Vancouver Island was amazing and would have been a lot less so with out the service of your company. We both appreciate your help and enjoyed doing business with you. Should the need arise for a rental car on the island rest assured you will be my first choice.
It was a pleasure renting from you, and should we ever need to rent a car again while on Vancouver Island, we’ll certainly come to you. The informality of the process compared to the big rental companies was most refreshing, the car did everything we needed it to do, your offer of a lift to and from your premises was appreciated, even though we didn’t need to take it up in the end, and the price made the rental a very good deal.
I really appreciate you coming to the airport to pick us up and drop us off. The car was perfect for our needs and came at a good cost. We had a great time on Vancouver Island. We will definitely recommend your services and we will use them again.
The PT cruiser was great and probably better than I would have received from Budget and less stress! Also cheaper. So for a single mom that helped! Thank you for being there when I needed you the most!
GSA Auto Rentals is great! First-rate service with pick up and drop off from the airport. Car was clean and ran great. Your car won’t be as flashy but this option is significantly more affordable and has much better service than brand name car rental services. I’ll be back.
Fantastic customer service from Terry at GSA Auto Rentals. My rental car from another company fell through when I arrived on Vancouver Island from Australia and Terry was able to supply me a car at short notice and at a great rate. Was also very flexible when my plans changed and had to return the vehicle on a different date. Also very helpful when I had any questions whilst I was on the road. Would definitely hire from GSA Auto Rentals again.
Terry was gracious enough to pick us up at the bed and breakfast we stayed at and then dropped us off at the Ferry when we returned the car 3 days later. The car was older with quite a few miles on it, but was well maintained and performed great with no issues. We saved approximately half the cost compared to renting from one of the big, well known companies. For me it always feels good to support the local business man. It was a fair price and good value, I will definitely refer friends visiting the island to Terry for their rental car needs.
You and Jack made a horrible experience with one of other major rental companies into a really pleasant transition and experience. You are kind and caring your customers.
The next time I come visit my family – I will only go to you for your car rental services.
I really appreciated the personal service which was impeccable. The car that I had was an awesome vehicle..very comfortable and clean. I truly don’t know how you could improve on the service that I received.
Very handy shuttle from the ferry terminal to avoid the extra fees for taking a car on the ferry. Ideal for exploring the Island when visiting from the mainland. We booked a compact car and got a PT Cruiser which was great. I would definitely use your services again when visiting the island and will recommend you to my friends.
I got into Sidney BC via ferry from San Juan Islands, WA. I arrived on Canada Day (like the 4th of July in USA) and the place was a zoo. I called GSA car rentals and despite the holiday, They went out of their way to get me into a car, they have a 3 day minimum which worked for me as I was going to be on the island 4 days. Using my USA credentials was not a problem. I highly recommend using GSA, it was a pleasure doing business with them.
It was a pleasure to rent from you Terry and we really appreciate your kindness in picking us up from and dropping us off at the ferry.
We will certainly come back to you on our next visit to the Island: it was great to meet you and would recommend your services to anyone visiting Vancouver Island.
Thank you so much Terry.
The car was perfect for what we needed and came at a good cost. Free pickups to and from the airport were a huge bonus as well. Will definitely rent again from you.
I absolutely loved my time on the island. I appreciate you coming to the airport to pick me up and to drop me off. You are such a kind man and helped me tremendously. The green PT cruiser did me well on my trip and it was just the quirky ride I needed! I have already recommended my friends to give you a ring if they ever visit the island! Definitely worth every penny!
Terry helped us out in a huge way when we couldn’t get a car from the traditional auto rental spots at the airport. His name was actually provided by an auto rental kiosk and Terry saved us. A few minutes later, he picked us up, we did some paperwork and were off to the races. He even found a USB charger for us millennials, above and beyond service.
Loved renting from GSA. Very different from the big rental agencies. Not as fancy and slick but 10 times more reliable and personable.
After having initially put a deposit down for a Hertz rental car using my debit/visa card online, when I had arrived at their airport location to pay the remanding amount on our rental car I was told I couldn’t use the card I had used to put a deposit down on because it wouldn’t authorize like a proper credit card would, as it was a debit visa. Not being able to pay in any other method except credit as well as being told that I would have to go through Hertz Corporate to get my refund back(5-10 busniness days later) I was in a panic. I was told that all of the corporately owned car rentals work this way and was given Terry’s business card for GSA at that point.
As soon as we gave him a call he came personally to pick myself and my husband up at the airport and took us to his office. The rental process was very quick, cheaper then the rates we were given by the other rental companies, and he was very accommodating. The car we rented was great on gas and drove great on the highways. When we came to drop the car off Terry gave us a shuttle back to the airport for our flight out.
Thanks so much Terry for saving our vacation!
Thank you for your rental car. Everything was great, from the pick-up to the return. Thank you for providing a USB charger, that was very helpful!
The rental you provided for me was just what I needed, Hyundai by the way. Sometimes being a little older of a vehicle, these slight problems do occur but will not inhibit any future business. Without having a credit card, I appreciate the trust and had no problem in return the favor by pulling over and diagnosing the problem so as you can effectively get it repaired. As a mechanic myself, I stand for good honest service. Got your number in my contacts so you will definitely hear from me upon my next visit.
Hi Terry Thanks so much for all your help.. The car worked out very well and we would not have enjoyed our holiday as much without it. It was a nice car too with a bit of character to it that suited the mood of our holiday very well. We did quiet a bit of traveling so we sure got value for our money. Hope to be back
I had a great experience with GSA and would highly recommend them for their longer term rentals. With GSA being a small business you get direct access to Terry who was very accommodating to a last minute extension I had and an overall class act. Terry even helped me get back to Sidney after dropping off the car. The whole process was seamless, just pick up the phone and chat with Terry he will sort you out.
When I’m in town and need a vehicle, you are my only choice! You have the best rates I have found, you have decent vehicles, and your customer service is beyond reproach. I would (and do!) recommend GSA Auto Rentals above the National companies to anyone I cared about.
Terry is the best! He made us a good, affordable deal and renting a car was never so easy as with GSA. Great vehicle, took us everywhere, we had a great roadtrip. Highly recommended!
We were well pleased with both the vehicle and the service. We could not have been looked after any better. Hope to be there to enjoy it all again next year.
I had a very nice holiday and having a rental car contributed to my enjoyment. I was so pleased with the car provided and with GSAs’ accommodating business practise. I will be visiting the area again and will rent from GSA. Great experience with Terry providing personal interest. Excellent experience. Thank you, Terry.
Just want to say thank you for being so kind and courteous from the first phone call, to pick up and return to the airport. You made us feel comfortable from start to finish. Our rental car gave us the opportunity to explore more of the island than we were expecting. The rates were very reasonable. We will definitely deal with you again on our next visit. Thank you.
We definitely appreciated the care you took and found it very easy to rent from you. You have a much more relaxed approach than most car rental companies which we appreciated!We’ll be in touch when we return for sure.
Thank you, Terry, for the excellent customer service, from picking us up at the Swartz Bay Ferry to dropping us off at the Victoria Airport. The car provided satisfied our needs and the price was right. Your flexibility when it came to returning the car was much appreciated. We would highly recommend your company and would definitely contact you for a car rental on any future visits to Victoria.
My vehicle rental from GSA was a great experience! Everyone at GSA was very welcoming with amazing service. Really gave me the small town, great people, great service feel
I actually can tell a few things about your services. First one, of course, is your kindness by picking me up at the airport. I really appreciated. I am also very thankful for all your help and availability to allow me to rent a car and get the process done with such rush. Thanks to you, me and my girlfriend to had a great weekend and we got the chance to travel north the island. Finally, your car was in a very good state and it fitted perfectly our plans. No reports or complaints about it.
I hope these comments help you to increase your business. I would like to highlight that, if it wasn’t for you and everything I just said, we would had to cancel all the plans for that weekend. You did save our trip 🙂
If I come back to the Island in the future, I am sure I will contact you in case I need a car.
Terry’s car rental service was easy and reliable without too much paperwork.
He picked us up from the bus stop in Sidney when we arrived and also dropped us off at the ferry terminal after we had returned the car.
Very helpful! All together an excellent service and very practical.
Just wanted to thank you again for being a hero in our hour of need. You’re a champion! 🙂
The car rental worked out great. Your service was courteous and professional. The car was certainly adequate however I was a bit surprised at the age (wasn’t a problem except I missed the backup camera). The left rear light has moisture in it and the vehicle could have used a quick vacuum. But I would rent from you again – for your service and pricing.
The car rental worked out great. Your service was courteous and professional. The car was certainly adequate however I was a bit surprised at the age (wasn’t a problem except I missed the backup camera). The left rear light has moisture in it and the vehicle could have used a quick vacuum. But I would rent from you again – for your service and pricing.
Thank you for your services. After the complications at the airport car rentals, and issues with not having a credit card. You were very accommodating by picking my family and I at the airport, renting a vehicle to us at such short notice and also dropping us off at the airport when we left. Your prices were lower then what they ask at the airport rentals.
I would definitely rent from Terry again. We had a great trip on Vancouver Island, and all was set to head back to the US. After following the directions on our iPhone, we ended up on McDonald Drive in a different part of Vancouver Island. (Double check those Google iPhone directions!!) Terry came looking for us, but he couldn’t find us. We missed the last ferry out of Sydney. Terry patiently called several hotels for us. After finally connecting with a hotel, Terry called a taxi for us and put it on his account. This was totally above and beyond expected service. Seriously, how often does someone get this kind of treatment?
Terry, we were so glad you were there for us in our hour of need. Because of the credit card issue I am not sure what we would have done if you hadn’t come to our rescue. Thank you so much for the excellent customer service. You can be assured that if we return to Vancouver Island we will be calling you instead of the other rental car companies.
The car was more than adequate for us and we had no problems . The pick up and drop off were friendly and painless and I got the sense that you genuinely cared about your customers.
I am completely satisfied with your company. The price was more than reasonable being a long weekend. The availability of a “last minute rental” was more than satisfactory! The level of service that you provided was also very good. You were very courteous and friendly and it gave me the impression that you are very knowledgeable in the car rental industry. Thank you for the great service and yes you will be the first car rental company I will call the next time I am in Victoria!
The hire of the Buick turned out to be great fun as we felt we blended in with the local vehicles. The car was great apart from the small hiccup with the battery. Thanks again for all your help.
We had a great experience renting from you. Thanks for arranging the taxi ride. Everything went smoothly.
My experience with GSA was awesome! You made everything so easy– pick-up and drop-off. I also appreciated someone meeting me at the Airport when I landed and you driving me back to the Airport after I dropped your vehicle off. You made everything extremely easy and I felt I didn’t have to worry about a thing. I will certainly keep you in mind for the next time I visit and need a rental car!
I have only posivite feedback regarding my experience with GSA auto rentals! The price was reasonable considering the late notice in booking, you were extremely accomodating with my difficult payment situation and were very helpful, and the car itself was excellent! I had no issues whatsoever and renting the car made my time on Vancouver Island so much more enjoyable as it gave me flexiblity to visit the locations I wanted.
GSA saved our family vacation when our traditional rental reservation fell through. Terry went out of his way to help us and we ended up with a better car than the one we had originally booked. Two thumbs up.
Renting from Terry felt like borrowing a car from a family member or friend (with a legitimate business to back up the experience). I recommend GSA Auto Rentals to my friends and fellow travelers!
I would be glad to recommend your car rental service to anyone who values a personable operator, who is flexible enough to let the renter’s agenda dictate the pick up and drop off times.
I am so very glad that it all worked out for us. There were issues with the car rental company we had originally booked with and we were literally stuck at Victoria International Airport until someone gave us your information. I am so very glad they did and I will now be using only your company’s services when I need to rent a vehicle on the island. It was very quick, painless and personal service and I have already shared your info with many friends and family. The vehicle was very clean and in excellent working order when we received it and even though there was an issue with my being returned to the airport for my flight due to no one being available at the office you very kindly arranged for a taxi to take me at your expense! Above and beyond service is how I described it to people. I strongly recommend you to anyone wishing to rent a vehicle on Vancouver Island.
You were wonderful in my time of need. I would definitely recommend you to others.
You are amazing!! I landed in Victoria with a reservation with enterprise, only to find out they had given my reservation away. I was scrambling to find another vehicle and how to get to it when I came across GSA. I called and even though Terry was already on his way home, he came back to the airport and drove me to his office, where I rented a great reliable vehicle for my weekend adventure. He saved the day for sure!! And he made sure I got back to the airport in time for my return flight. Such a gentleman. Thank you so very much for everything!!!
I really appreciated the customer service from Terry. It had a small-town positive feel to it. After a long day of travel and after giving him incorrect arrival information, he stayed waiting at his office until he heard from me. Then after leaving my driver’s license on the office desk, he personally delivered it to the inn where I was staying, even before I had realized that I had left it behind.
The vehicle was reliable and served our needs very well. I have let my friends know about this alternative company for auto rental.
Thank you for allowing us to rent one of your vehicles during our recent stay on Vancouver Island. We were very comfortable in the car and do appreciate the warm reception you gave us. We would utilized your business again if we had occasion to visit Victoria in the future.
Thanks again for your car rental service. Renting a car from you was a pleasant experience. You were very friendly and accommodating. I did panic slightly when the engine light came on, also because the Jeep was not a new vehicle, but after talking to you on the phone, I felt reassured and our weekend in Tofino was wonderful.
Terry was very accommodating and helpful in the process of renting me a vehicle. Although he was on his way home from work already, he helped me despite my short notice and provided me with a safe and clean vehicle. He picked me up right from the airport and was quick, thorough, and professional with the paperwork. All in all, happy I was able to meet and do business with him.
I appreciate the personal touch your business brings. The opportunity to use alternate payment options was of course important to us at the time and the price seemed in line also. If I had known about your company I would have chosen it regardless of the payment option. We will for sure keep you in mind and if I hear of anyone flying into Victoria and renting a vehicle I will pass the info along.
Thank you for having a business where people without credit cards can rent a vehicle. As far as the service it was great,we would recommend your business to everyone. The service was fast and most importantly friendly, we really appreciated everything from the pick up at the airport to the delivery back to the airport, and yes you may post it as another happy customer.
Your service was really great and the car was well above expectations. I will repeat on my next visit for sure.
Everything worked out as planned, we were pleased with the service. We will definitely use you again when we return and recommend you to anyone visiting Vancouver Island.
From picking up to dropping off the car, everything was smooth and enjoyable. It was a pleasure meeting you and the car was perfect. FYI I filled it right up.
Fantastic customer service, extremely professional, would rather deal with Terry over the large rental companies any day. As part medium business owner it is nice to find other businesses to help out, rather than large corporations.
I highly recommend your rental services as a more affordable service,friendly, alternative to the airport rentals. Your central location, range of vehicles as well as your offer to drive us to the airport after our return is much appreciated. We will use you again on our return visit.
We would like to thank you for allowing us to rent your car and would certainly use your company again the next time we visit Victoria. The services you provided was fantastic and really liked supporting a local business like yours. Will recommend your company to others wishing to visit Victoria.
Without your help and the fact that you went above and beyond what is required of a car rental business, we wouldn’t have been going anywhere! Bringing not one but two vehicles to her (our relative’s) place of residence for us to see if she would be able to get in them was very thoughtful, patient and kind, especially as there were no guarantees that we would be renting a car at that point. We would not have received that exceptional and considerate service from a large chain car rental company. As a entrepreneur in business with my husband, I really like to support independent businesses and the personal service you receive is one of the reasons why.
Supurb place to rent a car if you like good prices and great service. Terry the owner goes out of his way to make sure you receive the best of both. The cars are not new but run well and overall are in decent shape. I rented a Ford Focus wagon for a trip up Island. It ran well, was good on gas and when I needed a little extra time Terry was more than accommodating. I wholeheartedly recommend this as an alternative to the more expensive, less friendly major brands you usually find at the airports.
Thank you very much for being so courteous and accommodating. The rental process you have there was such a breeze. Not many rental car companies that I have dealt with over the years, has ever made me feel as welcome as you did. I was so comfortable, I felt like I was renting from a family member. Whenever I return to visit my Son on Vancouver Island, I will look no further than GSA Auto Rentals for my transportation needs!
Thank you Terry. Service was excellent, accommodating and hassle free. Took my adult son salmon fishing up island. Vehicle was reliable and pick up drop off easy and not complicated. Will rent from GSA next time without hesitation.
Thanks again for the taxi fare to the ferry and for the great service 🙂
Terry was great and super friendly! The rates were reasonable and we rented a Jeep for a few days to go to Ucluelet and Tofino. We actually had an emergency situation where we took the ferry to Victoria because we missed our ferry to Nanaimo. We cancelled our Nanaimo reservation and when we got to Victoria, every car rental place was sold out. A friendly gentleman at the rental desk gave us Terry’s number and he was so kind to pick us up from the Airport and drop us to the ferry on the way back. Great service, I would HIGHLY recommend GSA.
Terry, you saved us! After having some problems with the ‘big guys’, we discovered that we never want to rent from a big outfit ever again. Your personal service was professional yet you made us feel comfortable and literally came to our rescue. Thank you for the great deal and for making sure our vacation went off without a hitch.
I can’t thank you enough for your kindness in picking us up when we arrived and dropping us off at the airport when we left.
Travelling is a challenge and you made it less stressful.
Terry, We had a great visit. I am so glad we decided to go with your company for our car rental. I always like to support local businesses when I can.
Your personalized service and attention was noted and much appreciated. And thank you for the shuttle service to the ferry!
Superb place to rent a car if you like good prices and great service. Terry the owner goes out of his way to make sure you receive the best of both. The cars are not new but run well and overall are in decent shape. I rented a Ford Focus wagon for a trip up Island. It ran well, was good on gas and when I needed a little extra time Terry was more than accommodating. I wholeheartedly recommend this as an alternative to the more expensive , less friendly major brands you usually find at the airports.
We were very impressed with the services provided by GSA Auto Rentals, Terry was very kind, reliable and very efficient! The customer service was excellent, Terry made us feel very appreciated and welcome. He was always easy to reach and communicative, making sure we had everything we need! The car was in excellent condition, exactly what we needed! Would recommend to everyone!
We enjoyed meeting you. Thanks for picking us up and dropping us off at the ferry terminal.
We were super happy with your service and really appreciated you literally going the extra mile and driving us to the ferry terminal. It was great that a car was available at such short notice for us and everything worked great. Thanks for everything!
And you can totally add my comments to your homepage, anything that helps out your great business! I’ll definitely rent a car from you again should I need one.
Hi Terry. As you know what we needed was a way to transport my wife’s three wheel tricycle from the Oceanside RV park to the ferry. We then took the ferry to two different islands on different days and rode the island. I am 75 and my wife 72 years old and adding the additional 16 to 20 miles to our ride was just too much so the van worked out perfectly. We appreciated you willing to remove the seats so we could transport the trike.
Thank you again. Our plan would be to use your services again next year when we come up. It was a pleasure doing business with you
We enjoyed our stay, and the rental of your PT Cruiser went well, we would rent from you again.
PS: You can add me to your page. – All the best to you!
Rental was convenient and simple. Just to add if there was an option of renting vehicle with new technologies like aux or Bluetooth connectivity would have been great. But the overall experience was pleasant.
Thank you also for renting to us and helping us out, we had a great time and will certainly be returning at some point and will happily recommend you to anyone we know who is travelling to Vancouver island. I can’t really think how you could have improved our experience – everything you did was excellent and most appreciated.
If you would like a testimonial please feel free to use anything you like from the following:
‘Our experience with GSA auto rentals was excellent. We came to Vancouver island for a holiday, and initially had a bad experience renting from another company. But when we called GSA, Terry made us feel right at home, our problems were sorted out with minimal fuss and we had a great rental vehicle within half an hour. We will certainly be using GSA again when we return to this wonderful place.’
All the very best and hope to see you again in the future,
Thank you for the friendly service when I had visitors from out of town on the
long weekend in August. It is nice to deal with an independent local business person.
I appreciate your personal attention. I like supporting small businesses. You may add those comments to your testimonial page. Thanks so much, and be well
Your handling of our auto rental was painless and professional. We appreciate the extra service of dropping us off at the Airport at no extra charge.
We would highly recommend GSA AUTO RENTALS to any of our friends.
Ps. you may use this message as a testimonial
Thank you for asking. I had a fabulous time on the west coast and am looking forward to returning soon.
I appreciate the rental car that you supplied to me. Even though it is not new, you appear to have a good maintenance regime. It was clean and reliable with your own personal and excellent service with pickup and dropoff at the airport. I will rent again next time I’m out.
PS. you may use the comments if you choose.
Your proximity to the airport and the convenient pick-up locations were enough to sell me on booking a vehicle with you for my visit this summer. But it was the clean, well maintained and comfortable vehicle you provided, along with your friendly and helpful customer service that what will keep me coming back on my future visits to Vancouver Island!
It was a real pleasure doing business with you. You’ve spoiled us with your prompt and friendly service. I’ve never experienced this from other car rental businesses. When we are ready to return to Victoria we will look forward to seeing you again.
Ed and Kay
Hey Terry. I found the experience to be seamless from the booking to being dropped off at the airport. The weather was favorable for the sun-roof, although did sunburn my thinning head. Car drove like new, everything functioned and was fun to drive around the island.
We never needed AC, but I thought a listing of the car options might be nice when choosing a ride.
We will see you again
Overall, we were very pleased with the service provided, which we found very friendly and helpful. We greatly appreciated the pickup and drop-off arrangement and would definitely rent from you again. Feel free to add our comments to your testimonials page, and all the best in your future endeavours.
My experience with GSA Auto Rentals was excellent – I rented a vehicle for 4 days. Terry is very accommodating and the vehicle was fine – able to accommodate my bicycle and other luggage.
I would recommend GSA for car rentals prior to any other car rental companies on the lower Vancouver Island simply because of courteous and reliable service. Many thanks.
The Woodlands Texas
Terry- the car worked out well for us- getting picked up and dropped off at the ferry was a big win-thanks for the help
The car worked out very well and at over half the price of the “brand” rentals, even having a car a little older and with a few miles on her, there was no problems for us to drive up Island and visit relatives. Thank you for picking us up at the airport and dropping us off after our week rental. When we fly to Victoria GSA will be our rental of choice. Thank you Terry.
Excellent service. We were visiting Victoria, Vancouver Island for a brief visit and booked a car through GSA. As we boarded the ferry I informed Jack (who was helping Terry) of our expected arrival time at Swartz Bay terminal as the ferry had been delayed. On our arrival he was waiting for us. We experienced the same service on our return. Thank you for your courteous, helpful assistance with the transport needs of three visiting Australians.
Regards Andrea, John and Clayton
There is nothing I could suggest to improve my experience with GSA.
Terry went above and beyond.
He offered a level of service that is unmatched.
Sincerely and gratefully
Hi Terry: Yes we enjoyed our two months in Victoria – especially our location in the James Bay area – although the weather could’ve been better. We were so glad that the Waldmans gave us your contact number because we were very pleased with your service and the car we rented from you. It even survived the road into Tofino and back with no problem! Should we be back that way in the future we’ll certainly be in touch. Cheers, Pat and Al
I think you’re great.
If you want, here’s my testimonial:
“Rent your car from Terry. Service doesn’t get any better than this.
John Westerlund MD”
Just wanted to share my thoughts of our recent long term car rental from GSA. Any concerns we had about who is GSA & Terry Wallbridge were immediately put aside when booking our rental when I asked what form of deposit or credit card information you needed to which you replied NONE. You asked for our fight information and arranged pick-up at the airport at no additional cost.
The vehicle provided while being a few years old was very reliable. The only issue we had was a slow tire leak. You provided immediate repair at no cost to us. The rental cost was reasonable.
You provided transportation to the airport at the conclusion making the whole experience great.
Thank you Terry and please feel free to share my comments with future customers. We will certainly use GSA when back in the area
Thanks Fred Lange
All in all the rental vehicle was enjoyable although. At the present time we do plan to come back next year and will certainly contact you about a rental vehicle,prior to coming. Byran Gardiner
Very reasonable prices and excellent service, including a ride to the airport. The car was slightly older but it ran smoothly and we had absolutely no problems with it during the week we used it. I wouldn’t hesitate to recommend GSA Auto Rentals.
We will definitely be calling you for another rental when we return, which I hope will be soon.
Lance and Marcelle
Everything was great and we will definitely be using you in the future as our daughter has chosen to go to UVIC.
If you want a quote- Terry saved our trip as our other car plans fell through, he was able to quickly get us a van as we were a big group. He could not have been any nicer or more accommodating!
Thx for your this; I will definitely be sharing your service with friends, and you will be our rental choice indeed!
The vehicle I rented was very clean. I appreciated Terry’s friendliness and willingness to accommodate my preferred pickup and drop off times.
The rates were very reasonable!
There is nothing I could suggest to improve my experience with GSA.
Terry went above and beyond.|
He offered a level of service that is unmatched.
Sincerely and gratefully
You were quick, organised and offered to transfer us to the airport or ferry.
The big guys don’t offer THAT. You are my rental company on Vancouver Island.
Thank you Terry (GSA)
Stan and Anne Gardner
Thanks for your email and follow up re the brakes. Yes the rotor warp would have accounted for the shudder we experienced when braking firmly.
We appreciated your service and although the car we hired was quite old, it ran well and was very fuel efficient. It also had a good sized boot for our luggage which was ideal for our long road trip.
Ok with adding my comments to your page.
We are on our homeward journey right now and will be back in Perth tomorrow.
Thank you for the excellent service. The car was great fun and dependable. I loved visiting your Isalnd and I am definitely going to return. THANK YOU
warmly, Very Happy Visitor from New York
Thanks for everything you did for us this past weekend. So appreciated being picked up and delivered back to the ferry. Next time I will book a car earlier and get a compact. The Taurus was great but when you’re new to an area the smaller cars are easier to park. My experience working with you was so nice. I’ll be back the next time I’m out in Victoria. Hopefully sooner rather than later! Until next time- Ginny.
I just wanted to check in and thank-you for the car. What a great deal it was; it served us well during our stay.
We will keep your contact information for when we come back out.
Anyway, enjoy the autumn!
We had a great time on the Island, though quick – it gave a good overview to encourage us to come back.
Thank you so much for your great service. Your prices were the best, service was personal and timely.
I will gladly recommend your services to anyone travelling to the Victoria area and by all means, use this testimony on your page.
It was a pleasure, great customer service, and we will make sure to recommend you whenever the subject may come up.
Thank you, Terry.
Your service was excellent and what really impressed me was that, due to unforeseen circumstances, you couldn’t drive me to the airport to catch my flight home, so you arranged for a taxi to pick me up with no charge to me. I wouldn’t hesitate using your friendly service again.
You can add my comments, if you want, my your testimonial page.
Hello Terry my stay on the island was wonderful I wanted to say thanks for the rental, I had great mileage, comfy ride and because of you seen lots of the island. hope all is well! Was a pleasure doing business with you and if l get a chance next year l will be needing your services again. Thanks again Take care Freda
Left a review on Google and Yelp which probably have a little more exposure then your site. are there any other websites you would like me to visit?
These guys were able to rent to us on a spur of the moment, without a reservation, late on a Friday, just as all the other chain-places were closing. They even had a minivan, which the owner was using as a personal car. And their rates were completely reasonable given the situation. Great to work with!
Hope all’s well. Please add the following to your testimonial page:
My family had a very memorable trip to Vancouver Island and the minivan that Terry rented to us made it all possible. We traveled all over the island for 12 days and we really appreciated the extra space and the reliability. I’m happy that I found GSA because the rental rate was much better than any of the big agencies. Terry was a pleasure to deal with (thanks again for bringing my daughter’s wayward ipod back to the airport!)
The Davies Family, Pasadena, California
Thanks very much! We hope you had a good birthday celebration as well.
We had a great stay and the car was perfect. I think the only thing that could be clearer is additional costs involved. I guess I’m a little out of touch with being in Canada so always forget about tax but might be useful to include that as part of cost on the quote. In uk we have that all in the price so easier to see for foreigners. Minor thing though.
I thought your service though was excellent and personable. Also the value is way better than normal car rental.
Thank you Terry, we were very satisfied with your service and would not hesitate to recommend GSA to friends and family. It was a pleasure to meet you and you may absolutely add my comments to your testimonial page! All the best to you and your lovely family:)
Hi Terry, I just want to say that Sylvie and I appreciated your prompt, friendly and sincere attitude to ensuring that we enjoyed our stay on the Island. The car was clean, maintained, reliable and ran great. And not too bad on gas either. Your accommodating payment arrangement for the use of your PT Cruiser made the rental that much more appreciated and you even helped out by driving us to the airport afterwards! We hope to return and will look you up next time for sure. In the meantime, I will recommend the great service and vehicle you provided to any Island bound travellers.
Cheers and with thanks,
Renting from Terry was a pleasure. His service went above and beyond our expectation including a no charge pick up and return to the airport and an extension on our original rental contract. We were very happy with the car and will certainly use GSA again on our next trip out to the Island. 5 stars.
Thank you for the great service and flexibility with the rental. Everything went smoothly, and I will definitely be recommending your rental service to friends visiting the island.
Thanks again for the great service, we’ll be back!
Good Morning Terry;
Sorry for my delay in getting back to you.
Our stay was wonderful but you’re right, too short.
The service and rental was bar none top notch. I would recommend you and GSA to anyone and will be arranging another rental when I’m there in the future. I have already recommended you to a few people if they are ever there to give you a call.
Again thank you and look forward to seeing you in the future
Trish and Wayne
Sure Terry. We had a great time in Victoria and were very happy with the vehicle and the convenient service to and from the airport. The competitive rental price was also a big bonus for us. Looking forward to renting from you again,
All went well with the rental car, thank you. Taxi worked fine to airport.
There is a noise in the front left wheel which I reckon is coming from the brake mechanism as it reduces when you press the pedal.
Thanks for the rental, Terry.
It was a real pleasure to deal with you and I’ll be returning to use your services the next time I’m in need of a reliable rental.
I was more than satisfied with the dealings with GSA Auto Rentals. The service was superb, was picked up at arrival point and dropped off to at our departure point, with no hassle, but with assistance and a smile. Recommended Highly.
Don H. Taman. Saskatoon, Saskatchewan
You can use the following:
GSA Auto Rentals is my company of choice when I come to Sidney where I keep my boat. Terry treats you like a friend, not just a renter. The cars are well kept and I have never had any problems with them. Terry picks me up at the marina and takes me back when I return the car which really helps me out. The rental costs are fair and I plan to use him anytime I need a car in this area.
Thank you Terry for the quick and reliable service you provided us on short notice. After the initial call you picked us up at the airport and within minutes we were in a car and on our way hassle free. Looking forward to using your service again next time I’m in Victoria.
Jay & Megan Bentley
Thank you for the opportunity to rent one of your cars, it helped me out tremendously while there. I was very impressed with the courtesy and care. Whenever I return for a visit I will definitely give you a call for another rental. I did pass out your information to all my friends.
Sidney Taxi were great, they were there waiting for me when I arrived at 3:55 a.m.
Thanks again for a great experience!
Thank you, it all worked out OK. It was pretty close…we made it onto the ferry with just 2 minutes to spare. I arrived back in Mississauga on Monday night and am still trying to readjust.
Although the rental car was older and didn’t have all the latest tools and gadgets…only thing i missed was a USB charger so I just grabbed a car lighter/adaptor at the local store. That might be something I’d suggest if renting an older model. Feel free to use any comments as you like.
The car rental process overall was smooth and easy, especially with the pickup and drop off service.
No problems with the car at all and I was confident that if there had been anything, you were only a phone call away to assist. Next time I’m back in the area, I would definitely call you again for a rental.
Thank you so much for the amazing service. It is great dealing with a local business that cares about its customers. Thanks again for
returning my walker after I foolishly left it in the trunk. The car was great and it was very convenient being able to access it locally.
We look forward to renting from you again in the future when we need a car. We will spread the word about how good GSA Auto Rentals is.
Thanks for the great service,
Bob I Heather Jeary
Will do Terry! Thanks for the hassle-free, exceptional small town service!
Kristin and Geoffrey
Family and Friends if you are traveling to Vancouver Island via Airplane Or Ferry into Swartz Bay and need a car rental at great Personal Home Town Service with no extra charge for pick up or taking you back to your arrival or departure area with great Rates! Save this business to your phone and Give a shout to;
Terry Wallbridge, Manager
GSA Auto Rentals Ltd.
#104-9800 McDonald Park Road, Sidney, BC V8L 5W5
Telephone: 250.655.5038 Fax: 250.655.5076
Toll Free: 1.800.809.0788
With your site as well
Thank you for being so accommodating with renting your vehicle. There was enough room for us to have 2 families in one car…. I will definitely rent from you again…. great experience.
Just a quick note, Terry, to thank you for the car rental. We drove the Toyota up to Campbell River and back without a hitch and it was a lot better on gas than I would have imagined.
Our thanks for making the early morning drop off quick and painless. We will be using GSA again next time we are on the island.
Alan & Ginny Davidson, St. John’s, NL
We did enjoy our stay in Victoria. Our experience with GSA was smooth and without any surprises. Your affordable pricing and client friendliness was what made us choose GSA at first. However your personalized service was what sealed the deal. We would use your services anytime & recommend you to others. Thank you Terry.
Randi & Alex
PS you can use this in your testimonial page
We meant to leave you a note to tell you of our appreciation of the service we received from you! Once we got the right car, we were very satisfied with it and really appreciated the taxi to the airport! That goes above and beyond the service!
We hope to be back next year and would certainly rent from you again! Thanks so much for the great service! And yes, you can use our comments in your testimonial page!
Gerri and Ed
PS weather is beautiful here in Sudbury now! Warm and sunny!
I had a great experience renting our car from you. The pick up and drop off were easy and the car ran well. When the rear brake light “went”, I contacted you and you sent me to your mechanic who quickly repaired it and sent me on my way. I am potentially planning another visit to Victoria this Fall and I will definitely be calling you to re-book.
P.S. You can use my comments on your website.
Sorry for the slow reply.
I was really happy with my experience, you were happy to let me rent from you without a credit card which allowed me to continue with my holiday as planned, you also explained the insurance cover clearly so I didn’t have to worry about if I was sufficiently covered. The car was clean, in good condition, drove well and was good on gas. I also appreciated the lift to the ferry terminal and flexibility with return time.
The island is beautiful and having a car allowed me to explore it as I wished.
I am happy for to use any of this on your testimonials page.
Thank you Terry. It was a pleasure to meet you. We appreciated your personal service, and your concern with providing us with a good quality vehicle at a reasonable price. It was comforting to know that you’d be there for us should something happen during our rental period. We’ll be return customers, thanks![feel free to use this testimonial]
I am happy to provide you with a testimonial.
GSA offered a very reasonable rate for a car rental, even over the long weekend. He is obviously not out to gouge the customer as the bigger companies are. I really appreciated the pick-up at the ferry after hours! Overall, I had a very good experience in dealing with Terry at GSA.
Terry, tweak it as you see fit!
Thanks again for everything.
Judy and Sarah
I’m pleased to say that my experience dealing with you – from my first inquiry – was nothing short of timely, helpful and professional, and you can be sure that I’ll never consider renting from anyone else in the Victoria/Saanich area . You can also count on me to recommend you to friends & family! Thanks for making everything so easy.
You may use these comments in any way that you deem fit.
Renting our vehicle from Terry was such a great experience..so much more personal than from a large rental agency. It was great to get picked up in person and Terry even lent us a booster seat when we realized that we had forgotten ours! Not only was the price much better than with a larger organization, it was more personal, friendly and convenient. We will definitely rent from him again!
Hannah and Darcy
Thanks again for the nice rental.
Chad and Helen Thompson
Yes the trip was great, thanks for making the rental process so easy. The price is the best we could find. No problem adding my comments to your page.
Hopefully see you again.
All the best,
The car was fine and we enjoyed Vancouver Island very much. The car was very convenient for us as Terry picked us up at Canoe Cove when we arrived by boat.
You can add that to your testimonial page if it’s helpful.
Maggie and I can’t really suggest any improvements to your rental service. We were quite please with the PT Cruiser and the service you provided.
It was definitely a nice change from having to deal with the large car rental companies.
We will definitely be coming back to Victoria and definitely will be using your service.
You may use our comments in your testimonial page.
Gus & Maggie.
hi terry, yes had a great time visiting. the car worked well and was just what i needed. Picking me up at the airport took a lot of stress out of a long travel day, Thank You! Much Appreciated.
I do come up 4 times per year and will definitely call you when i need a car again.
I don’t have any suggestions to improve your business.
My road trip was very good with your car.
Thank you very much, Terry, for making this car rental so easy. The process of renting was friendly and simple from start to finish, the car was great and your rental rates are very reasonable.
And yes you can use my comments wherever you want.
Thank you, Anne
My rental experience with GSA was excellent. I do like the fact that you rent older vehicles therefore helping to keep rates low. You are definitely my rental choice in future.
Duncan and Kathleen
You can definitely use my comment. I would just like to let you know about the C.D player in the car in case you didn’t already. It is very challenging to switch cds as the ejector barely ejects it. we had to get creative with it. Other than that :
My experience with GSA rentals couldn’t have been better. The prices were fair and Terry was extremely pleasant to deal with. I would 100% go back if I ever need another rental.
Thank you for everything!
Amy St. Jarre
The service was excellent, you were always available to help us. Picking us up and bringing us back to the ferry was a very nice gesture. Renting from you made our trip really easy fun and affordable.
Clara and Diane
Ps: the only suggestion we have would be to leave a map of the island in the car 🙂 you can use our comment for your page !
‘EVEN WHEN WE GET IT WRONG, WE GET IT RIGHT’
The power steering was not the only issue. There is fuel leaking somewhere. On the drive from Victoria to your business, we smelled fuel coming through the ventilation system – enough to make my wife feel queasy. Last but not least, the dash temperature gauge is hosed up. Instead of going to zero when the car is turned off, it reads mid range and when the car is running, it pegs high. Thanks for rescuing us when we had our reservation mess up at the airport. That alone is more than enough to secure your services next time we visit. If you choose, you can use my comments.
We were delighted with the service you provided in all ways. You will get our business whenever we return, for sure. Yes to testimonial.
Agi and John
Thanks again, rental was great!
Sorry for the delay, life gets in the way when you get back from vacation!
I’m sure we’ll be renting again…..
Caroline and Murray Goertzen
Had a great week at Shawnigan Lake and presently in Calgary. The car served us well.
You have wonderful friends and they are very good ambassadors to your fine part of the world.
We understand about being tied up in Victoria and trusting us with the vehicle drop off without you even being there.
It is nice doing business with people such as yourself.
All the best and you can certainly use our comments for your own use.
Roger Gosselin & Sue Worden
Just want to thank you for helping me out of a jam while I was visiting Victoria. Coming from the States I was not aware that I could not rent a car with my Visa debit card like back at home. They insisted I have a credit card. Thank goodness you were there and got me a nice car for the weekend. The weekend of my daughters wedding!
Thank you so much for all your help and useful information while we were visiting Victoria. The car worked out perfect and getting to the ferry in the morning was also easy. We really appreciate you picking us up from the ferry and the extra attention we received. Yes you can certainly add these comments to the testimonial page.
Hope you have a great day!! And thank you again.
Nancy and Scot
No! Thank you Terry!
I was very impressed with your rates. It made my stay ever so much better since where my sister lives on the Island it requires a car to see the Island.
I had booked a small car from GSA a few months early before I arrived to the Island which I had asked for a pick up from the airport when I land with a return drop off. Terry was there even before I got off the plane. Now that is speedy service! I was given an option for economical or comfort as in A/C for a car. I took economical since I planned on doing a lot of sight seeing this time.
I will be returning next year and of course my first call for transportation will be GSA Auto Rental since a used car over a new car is so much better. There was no worries about the additional hidden fees that will be attached later when the car is brought back, and no holds on your credit card which is an inconvenience from a well known new car rental agency. The only thing Terry asks for is that the car is returned in the same condition as he gives it to you as in filling the gas tank to the mark you get the car at. So NO REMODELING the car with new dents, broken glass or missing parts. Treat his car as you would treat your own car with RESPECT.
I was not trying to impress anyone with a new car when I visit the Island and the main object of me renting a car was getting from Point A to Point B’s. This visit was about SEEING the Island not showing off a new car or driving in style. I think people must of thought I was part of the Island since I did not look like a TOURIST in a brand new car.
And yes Terry you may add this to your testimonial page. Thanks again for being there for myself, my dog and sister. Oh yea one more thing…. A used car rental IS pet Friendly. I have a small dog breed and I make sure the car is returned in the same clean state as I get it.
We had a great time, in large part due to your service and company. Thanks! Next time we visit, I’ll just reserve a vehicle with you and get a great vehicle at a fair price. Feel free to use my comments on your marketing material.
Awesome trip Terry! Would love to come back! Great little car and really appreciated your warm welcome and helpful advice- Even a map and sunglasses!
I sure wish we in Ontario could send the west some of our rain
The rental experience with you was great! I’m thoroughly impressed, and will recommend you to anyone who might listed (especially guests visiting our hosts in Saanich). I was particularly impressed with the absence of upselling and other gimmicky. Simple in and out – easy peasy.
I got flattened by a bug which accelerated the return of the car, which return came in the midst of unrelated family trauma (last minute shopping, other departures, etc.).
I’ve only just learned that the car wasn’t re-fueled. Ingrid realized this and returned to give you gas money. There was no one there so she left $20 cash in the glove box with the keys. I hope that was satisfactory. Apologies for the oversight.
Geoffrey and Ingrid
Thanks. Yes, our stay was too short but we enjoyed what time we had!
Are you listed on TripAdvisor that I could leave a (positive) review there instead? It would also be good exposure for you to be listed there; personally I’m very hesitant to book with travel businesses that aren’t there, but glad I took the risk this time!
Erin and Adam
We enjoyed doing business with you, and certainly would repeat when we return to Sidney.
Ian and Lise
We had a great time on Vancouver Island, used the car to tour around a lot and also took it to Salt Spring Island. Driving on the Island is easy, generally light traffic, good roads and parking is not a problem. The pick up and drop off at Swartz Bay ferry terminal was very efficient and something we could not get from any other rental company, so thanks a lot, see you next time.”
“Just wanted to first and foremost thank you for helping us out with the car situation. We were almost stuck without a rental car and we would have had a huge tab with the taxi cabs around there! Yes, of course you can use our comments. Thanks again we really appreciate it and we’ll see you next year!”
“We have safely traveled to France avec chien, settled into our apartment, welcomed our dog sitter (from Victoria) and travelled to Mexico City where I am writing this as we wait for a flight to Cancun. We look forward to doing business with you next summer as our plans are to spend our summers in Oak Bay. Thanks again and I will be in touch when I know my dates for 2016.”
“Hi Terry, I can’t think of anything to say to improve your business except to say keep up the good work your already doing, it always a nice surprise to get your kind of service,it’s not common anymore, I have given out your pens to 4 different people on the island who are looking foreword to renting from you when they have family visiting them in the future. Please do use my comments,that’s one of the first things I read when I’m searching for a business. Thanks again Terry see you next spring.”
“Hi Terry! Sorry for the late response, we all ended up getting stuck with a nasty cold when we got back to Calgary.
Thank you again for saving our Vacation! We were at the point where we were going to simply head back home, within a day or two because we couldn’t get a rental from anyone else.. Thanks to your saving, our daughter was able to put her feet in the ocean for the first time and we all had a wonderful first family vacation!
We’re looking to start planning another holiday to Victoria (Our daughter keeps asking when we can go back already!) and will definitely give you another call for a rental! Many Thanks again.”
“Hi Terry: Thank you so much for your letter that arrived today re: our car rental from April 29th for 1 week while we played, visited and fell in love with Sidney.
Both Martin and I were more then pleased with every aspect of the service we received from you. It felt so personal, and yet professional. We would without question rent from you again when we head back to the Island. You picking us up at the airport made it so easy, and our being able to drop off the van the night before our early flight also eased our transition.
Hope you are doing well, and again… Thank You for everything that you did above and beyond.”
“Hello Terry, Thank you for the car rental on short notice it was very much appreciative
Vancouver island was a very nice place.
I would certainly recommend your service’s to other people
But otherwise I am grateful for your help and hope to use your service again
“Hi Terry. Thank you very much for the rental. We had a great time on the island and we could not have done it without the ease of renting a vehicle with GSA Auto Rentals. It was a very pleasant experience in dealing with you. Thank you so much.”
“Thanks Terry for your part in making our week of cycling around the Saanich Peninsula ideal. Your selection of vehicle to accommodate 2 bicycles (with no price increase over the original quote), perfect maintenance of vehicle, your friendly and courteous manner, easy pick-up from and delivery to airport (and should we mention the chocolates in office while doing the minimal paperwork?) will have us thinking about another cycling adventure in your area.”
it was a painless experience and the service was swift, courteous with a great price. I really appreciate doing business with you. I have given your cards to some of our customers here that do visit Victoria frequently from Calgary and will make sure that you get more business from us.
Pleasant day and many blessings.”
“Hey Terry ,
Just logged on after minor ”decompress” time sir …
Thanks for the considerate email & yes any comments here you would like to use please do !
The trip was great & Victoria is a most beautiful place on earth .
Only wished we got a bit bigger car for all the” in/out” we did .
Aside that, gas mileage was better & easier parking to boot.
Would highly recommend Terry’s services to any1 that requires them.
Was a pleasure all around & will do it again in the near future.
THANKS Once again Terry , Have a great high season sir =)
Happy Easter Bud …”
“We would certainly recommend your company to friends. What sets you apart from other companies aside from price is your flexibility. You made life easier. Thanks you again.”
“Hello Terry , I really appreciate your personal touch when it comes to your business, fast friendly quality service , with no BS. I’m sad that I was in such a rush to leave and did not have more time to prepare the vehicle for return as my trip was a nightmare do to logistics on the part of IRP however with out your service I would have been stranded at the airport with a 14 year old boy a dog language ext. My son and I are grateful, I hope we meet again so I can thank you in person. Your very honest and reliable ………”
“It is without hesitation that I recommend GSA Auto Rentals to anyone visiting Vancouver Island. Not only did I receive prompt correspondence following my telephone inquiry but also at the Victoria airport. The GSA staff were extremely likeable and efficient. I did not have a credit card to use as collateral as is the criteria with most car rental places and yet GSA found a way to accommodate me with a car at a competitive price. The rental process took under five minutes. The organizational skills of GSA were exceptional and they followed up with me on the last day of the rental insuring I caught my plane on time, etc. I will never use another car rental company while on Vancouver Island!”
“Hi Terry, Thanks for the great service and great price on the vehicle rentals. We will definitely be back to rent off you again in 2015. See you then.”
“It was great, and we would use the service again!!!”
Lou and I have no problems to report and thought the service you offered was extremely professional. Being met at the ferry made picking the car up so much more convenient of course, as well as being dropped off there as well, and it was a pleasure to meet you also. Please feel free to add any part or all of this message to your testimonial page. We would be happy to recommend you.”
We had a wonderful visit with our daughter and her family. We cannot thank you enough for such great service and getting us out of a situation, which would have impacted our stay in Port Alberni!
Your company is definitely on our list for recommendations as a resource for car rental with friends and family who visit the island. We also will be contacting you for future visits to the island.”
“Great service with a friendly driver to meet us at the airport. Would definitely recommend GSA for a car rental.”
“Hi Terry, Jacob and I loved your service, very friendly and helpful. The car was so clean and easy to drive we had no problems at all.
Next time we are in Vancouver we are defiantly coming to you for a car.
Thank you so much.”
We most enjoyed our trip up your beautiful island, the car worked just fine, and we look forward to renting from you again.
we return to Victoria from our winter home in Hilo, Hawaii on April the 1st and will be here until October next year.Jack was most helpful and look forward to meeting you next year.
Best wishes, Aloha”
“Dear Terry, Very Happy that Cedarwood pointed us in your direction as we had a car type that we would not have normally been able to afford, thank you indeed.”
“Hi Terry, Jacob and I loved your service, very friendly and helpful. The car was so clean and easy to drive we had no problems at all.
Next time we are in Vancouver we are defiantly coming to you for a car.
Thank you so much.”
“Hi Terry, The PT Cruiser provided adequate transportation for the two of us. Cheers.”
“Hi Terry, Thank you again for the excellent treatment, we are very satisfied and hope to see you the Fall of 2015 if not sooner. Good days to you.”
“Hi Terry, I’m relieved to know there’s a car rental company that’s less than the others. My only wish is that you’d have great rates by the week/number of days so a monthly rental isn’t necessary and I could save even more. But still, it was better than Budget etc. and I appreciate your friendly service and pick up at the ferry.
I always love visiting the island. I leave my mum, daughter and my heart there with you,”
We had a great time on the Island and are glad we rented from you. We’d be happy to have you include the following testimonial (as reading others’ comments helped me feel confident in going with GSA):
“We were very happy with the service we received from GSA and would certainly rent a vehicle from this company again. It was really helpful to be able to be picked up at the ferry terminal and later dropped at the airport. Terry’s rates were very reasonable and we were glad he upgraded us (at no extra charge) to a minivan as it worked a lot better for us than the economy car we’d thought we’d rent. Terry replied very promptly to all our emails and was friendly and courteous. We liked being able to support an independent car rental agency for a change!”
“Thanks Terry, Your rates were very reasonable, the vehicle was clean and well maintained and the service was friendly and personal. Everything you need in a vehicle rental and nothing you don’t. Feel free to add my comments to you testimonial page. The only suggestion I could make, and I’m not sure how you could practically do this, would be to allow for out of hours dropoff with a key drop box. I do realize the problem with this is payment etc… though so it may not be practical.Thanks again, and no offense but I hope I don’t see you soon J, not for that reason anyways. Have a great weekend.”
“Hi there Terry, it was a pleasure doing business with you! You rose to the occasion when I had a problem and I appreciate that! I look forward to doing business with you and sure you can use my testimonial about how your saved the day when I got stuck in Victoria!”
“Thank you for everything. Our stay in Sidney was outstanding. We appreciated very much your service, flexibility and availability. Transportation was simply not an issue we had to worry about. Thanks for coming to get us and dropping us at the ferry terminal. Next time we are in Sidney, or Victoria, we will definitely be renting from you.”
“Thank you Terry, the car was great.”
“Rental car was great and I appreciate your help, thanks.”
“We made it back to San Francisco late last night. Just like you said, the pub in the Victoria airport was great! Sure beat the food we had in Vancouver by a mile. Thanks again for everything. You were great, and despite the engine light, the car was fine. We will definitely be renting from you again! I’ll be in touch in a couple of days regarding the form. We’re just now getting our feet under us again after being off for almost a week. Thanks, and talk soon. Have a great day!”
“Thanks for the inquiry, we did have a great vacation !! It gave us no trouble. We appreciated being picked up at the airport and the convenience of dropping it back there….Will certainly use your services again if we need a rental vehicle in the future.”
“Lou and I have no problems to report and thought the service you offered was extremely professional. Being met at the ferry made picking the car up so much more convenient of course, as well as being dropped off there as well, and it was a pleasure to meet you also. Please feel free to add any part or all of this message to your testimonial page. We would be happy to recommend you.”
“First of all we would like to thank you for being there and for going the second mile in trust in us. We had a wonderful time and told everyone we could about you and your car rental business. Nothing could improve our experience with you,. It was class!
You have a heart and I told you that you were the answer to my prayers. I am a deep believer in God and just that morning I had asked Him “It’s going to be interesting how you are going to get us out of this one”, and there you were. Thank you. If we are in need of a car to rent and we are in your area, you are at the top of our list. all the best.”
“We just wanted to drop a note to say thank you for helping on our recent vacation. If it hadn’t been for the help and GSA our vacation would have been in big trouble. It wasn’t until we arrived in Victoria airport that we learned that Budget would not honour our reservation because we only had a driver with no credit card and a credit card holder with no drivers license. One phone call to GSA and 30 minutes later we were on our way to a spectacular time in Tofino. Thanks again for the great help and service, we will be recommending your company to any friends heading your way. See you next year.”
“Terry’s service was personal and convenient. Much better than the soulless corporate guys!”
“Good Morning Terry: A huge thanks for all your help with our car rental and changeover for a van which accommodated our friend who has M.S. to travel around Victoria. Looking forward to renting from you again next year and will surely recommend you to our friends who may need your services.”
“Hi Terry: Thanks so much for the pleasant letter of thanks, after renting from you this summer. Just wanted to let you know I appreciated your friendliness, clean (well running) car and very reasonable rates. I will definitely rent for you again when I come back to the island, and will recommend you to my friends as well.”
“I would like to express my gratitude for your excellent service over the last couple of years. It has been a real pleasure doing business with you and I would recommend you very highly to anyone. If ever I need to rent a car again I will come back to you. I have been renting cars on a regular basis for a decade and GSA stand out for integrity, fairness, value for money and customer service, rare qualities in this business. I wish you every success in the future.”
“I most certainly will rent from you again next time I’m around which will maybe be in late spring. I was very happy with your service. I thought the pricing and terms were fair and you were most pleasant to deal with. I would most definitely recommend GSA to anyone.”
“Just a note to thank you for your good service and good price on a long term rental. A pleasure doing business with you. No hassle and excellent pricing. Made our trip much better. Thanks again.”
“Very fair and reliable business. Prompt and provided us with good service.”
“Excellent customer service, good prices, would recommend to my friends.”
“Very good. Everything was just as it was explained to us. We were provided with a reliable vehicle and professional service. Thanks Terry! We hope to see you next January!”
“Our experience was positive. Small glitches were attended to in a timely and proper fashion.” “We’ve used GSA twice and will again in the future.”
“Great experience, will rent again and will recommend to friends.”
“Terry, just a little note to say how much we enjoyed visiting Vancouver Island, the boys loved driving around in the “Skylark” as they called it. Many thanks for helping to make our trip such fun.”
“Thanks for the great service. The car was good, the price was even better, I will be back to see you on my next visit, and so will any friends I have visiting the area.”
“We have rented a car from you for the last 3 years, and have been very happy with your vehicles and how we have been treated by your professional touch. We have sent people to you as well and have had nothing but praise for you and your service. We and others that have rented vehicles from you, have commented to us how personal it was to deal with you and not a big business. We would recommend you over and over again to folks. You give them the respect that people need when renting a car or van that far from home. We feel that we can continue to send you our friends, because we know that they are being well taken care of by you.”
[testimonial author="Dr. Sheffman (Toronto, Ontario)"]
“The minute I met Terry, I had the feeling that he was a very trust-worthy person that I could work with. I am not aware of any of the several people that I referred to him encountering any problems which were not rectified to their satisfaction.”
“I just wanted to thank you for the use of the van we had for 10 days while we were on the Island. I definitely will recommend you to anyone who is going over there from Alberta. The van was clean, ran excellent and your prices were phenomenal compared to the rentals at the airport. The fact that you picked us up from the airport was a wonderful service and you made the rental transaction so simple. Again, thank you.”
“Next time we fly to Victoria and need a car rental, Terry Wallbridge and GSA Auto Rentals will be the only place that I will need to look for the transportation that we need. His units may not be the very latest models, but they are clean, smoke free and reliable. In summation, this is the best rental car experience that I have ever had. A personal touch not found anywhere else. An interest in his product and client, not very often found in today’s market.”
“I recently visited Vancouver Island with my family and needed a car for a week to drive from Victoria to Port Alberni and back. I’d heard good things about Terry and GSA, and when I contacted him, Terry said he’d be happy to deliver the car to us at our hotel in Victoria, even though he’s based near the airport at Sidney. He showed up right on time, gave us an excellent rate and outstanding service, and at the end of the week even drove us straight from his offices to the terminal at Swartz Bay so we could catch our ferry to Vancouver. Terry truly went above and beyond in his service to us.”
“Thank you very much for the van -we will definately call you again and recommend you.”
“We were pleased with the hire rate and the friendly service and the trouble you went to, to get us to the Swartz Bay ferry due to the cancellation of the Anacortes Ferry. All in all we had a great trip. Thanks again for your help and we will recommend you to our friends coming up your way.”
“Even on a Sunday Terry was happy to meet us off the ferry at Swartz Bay and courier us to his office, giving us a great, friendly welcome to the island in the process. The no-nonsense paperwork was done in a flash and we were very happy with our car, exactly what we had wanted and what we needed. After a trouble-free week exploring the island the drop-off was also very smooth and we were given a very comfortable ride to the ferry again. Many thanks Terry for your no-fuss, friendly style.”
“We would like to thank Terry Wallbridge of GSA. Auto Rentals for his wonderful service he gave when we came to Vancouver Island in September,his airport pick up and drop off service was great, the rental car was very clean and tidy, he made us feel at home while he did the paper work, cost as per quote no hidden cost what a great start to our trip. Highly recommend.”
[testimonial author="Don Fisherman (Alberta)"]
“My experience with you and GSA Auto Rentals was very good in all respects. Prior communication to and from you was excellent as was your rental rate. I also appreciated the way we hooked up at the airport. You were exactly where you told me you would be and you were on time, therefore I didn’t have to hunt for you when I arrived. The paperwork was done in advance so I didn’t have to wait for it to be completed and the car was clean, comfortable and well maintained – plus there were no “back end” surprises. Your service, in all respects, was second to none and I would have no trouble recommending GSA to my friends. In fact, my wife will soon be making a trip to the island to visit family so you can most certainly expect a call from her.”
“This past July we visited Vancouver Island/Pender and rented a car from GSA. I just want to say thank you for your excellent service. Your rates were very reasonable, and when we had a problem with the car we originally picked up you promptly switched us to another vehicle so we could get on our way. We also appreciated being able to leave the car at the airport when we left. That saved us time and money, and was a great convenience. We look forward to renting from GSA again, and happily recommend it to anyone visiting Sidney and Victoria.”
“We experienced the most excellent service from GSA Auto Rentals (and of course Terry Wallbridge) when we rented a vehicle for 12 days in September (2008). As we look back, we can say with absolute confidence that you can trust GSA to provide you with top quality and ever pleasant service, and you will be enjoy the personal aspects of dealing with him. Terry went above and beyond the auto rental aspect of business, and undertook a personal favor to us after we had returned to Toronto, for which we will always be most grateful to him. As we look forward we will be repeating our business with GSA for certain.”
“We were very pleased with the wonderful courteous service that we received from GSA. Terry was friendly and helpful and we had full confidence in him and his vehicles. The service was personal and the price was excellent! Thank you Terry! If we come back we will use your service again. Highly recommended!”
“GSA Auto Rentals have consistently provided me with high quality vehicles and with exceptional customer service. Terry Wallbridge is a pleasure to deal with, and his prices are excellent. I continue to recommend him to friends and colleagues.”
[testimonial author="Doug & Evelyn Bailey (Calgary Alberta)"]
“Hi, Terry. Thanks for looking after us on our recent visit to Victoria. We filled in and returned the form to the BBB. We’ll pass your name on to our friends in case they need a long term rental while in Victoria. Again, thank you for the excellent service. Best regards.”
“Hi Terry, Getting back from holidays there’s a lot of things to do…Just want say thanks for making my holiday a wonderful experience, the car drove great and felt comfortable and safe. I’m looking forward to my next trip to Van. Is.and when I do I’d like to be renting a car from you. Have a great summer!!!”
“I am very pleased with you and your company and will not hesitate to rent from you again and I will be recommending you to all my non-vehicle-owner friends. I hadn’t expected it to be seeing as it was Victoria Day. My sister and I appreciated you picking us up in Sidney and bringing us to your office on the day we started the rental.”
“Just a short note to say that we would be happy to be part of your testimonial network. We have rented with you for 3 years and have enjoyed dealing with you. We plan on renting again next year.”
“Thanks again for the hassle-free, affordable rental. Always a pleasure doing business with you!”
“I was recently out to the Island for a visit. I needed more time to see and do all. I phoned and just like that you extended my rental, no problem.I highly recommend your service to all my friends. It’s ideal for coming and going at ones own convenience. You can leave early when you fell like it or stay late,come late come early its great and the car ran very well. My only regret is that I had to leave just when all the farmers markets just started up. Oh well there’s always next year. Hope to see you then THANKS Morris”
“Hello Terry; We had a great time in Victoria and were very much pleased not only with the rented van but with the excellent service you provided in picking us up on our arrival at the international airport and delivering us to the airport on our departure. Our costs for your vehicle and your service was extremely reasonable. We certainly would recommend your company to anyone wishing to rent or lease a vehicle and will look forward to doing business with you on any subsequent visit to the Island. Thanks again”
“Dear Terry, A year ago we stole 2 pens from you – I know we stole them because it says so on the pens! We must have used them equally because they have run out within days of each other. We are hoping that we will be able to find refills for them because they are among the best pens we have ever used with their splendid rubber grips and, in any case, they remind us of you and of our wonderful trip to Vancouver Island last September. You might remember us because you very kindly brought the car out to the Butchart Gardens to hand over to us on a beautiful day.We hope you are well and thriving. Yes, we do want to come back but it will have to wait a little while.With all best wishes.”
“Hi Terry, Our friends were extremely pleased with the van, it worked well, having one occupant permanently in a wheelchair and the price was right. Thanks again Terry, we will continue to recommend GSA to our friends/out-of-town visitors. Feel free to use our comments on your website.”
“Hi Terry, I got your customer service letter and wanted to let you know that I would definitely use your service again if visiting the Victoria area…We appreciated your pick up and delivery service along with your reasonable rates. Thanks”
“Back home now. Got your note re comment for web site and I am pleased to give reference for your site.We had the pleasure of using GSA Sidney Car rentals and would recommend this service to anyone looking for service and convenience.We arrived out of hours and Terry met us at the Airport taking us to his office located on the airport where we completed all necessary paperwork. We had a lot of questions regarding Vancouver Island and how to catch the Bus and Ferry to Vancouver at the end of the stay. Terry advised us to return the car to him at the airport and book our Bus ticket with a highway pickup.We did this and we returned car very early on the morning. Terry drove us to a pick up point on the highway – not marked where we loaded all our bags onto the bus to Vancouver. Try getting that service from the big boys! With regard to the vehicle it was a little older in good condition and reliable for our purposes. The price was great compared to others and service exemplary. I give a big wrap to this company for service and friendliness as well as price where others are far more expensive.”
“GSA Auto Rentals has been our choice for rentals for some years. Terry has always provided dependable and professional service and we highly recommend GSA.”
“Hi Terry, We’ve been returning home to Victoria every year since 1983 and this was our first experience with GSA Auto Rentals. It was a good decision. The minivan was in great shape, the rental price was excellent, and we really liked the personal service, including your flexibility on the return time. Also, these days it’s very rare to receive a “thank you” note from a company, so that too was a nice touch. We’ll give you a call ahead of our next visit. (Feel free to use any of this on your website.)”
“Hi Terry,thank you for giving such great service to our valued winter guests. Mr. Krynowski gave me a note singing your praises. The Mayleds and the McElerhans are also delighted. I am asking our staff blogger to do a write up tomorrow and we have a new web site going live soon. We will ensure you are on that too.”
“What was outstanding was the convenience of the whole deal, plus your personal help loading and unloading our luggage. Supply of directions on maps helped a lot. To get a car that was trouble free with only a whistle or whizzing sound as a complaint. Use our comments as you wish then add we will be recommending your service to all our friends and relatives for the future.”
“I would definitely recommend you to an Island traveller and will rent from you next time I am on the Island. Your personal service was great. Having your office off site obviously allows you to pass on the savings to anyone who rents from GSA. I especially appreciated your guidance with my extra insurance. Both the cost of the rental and your good advice saved me a lot of money…again, thank you!”
“If only all businesses were as easy to deal with as GSA. Terry is so pleasant to deal with he gives all other rental companies a bad name. Rent from GSA you get a used car that works, at the best price around. What you do not get is the horror stories about bills and return policies from the usual rental sources, charges on your bill like, Location Charge, Advertising Charge, Franchise Charge, minor scratch charge, stone chipped paint, stone chipped windshield. Need I say more about GSA is a great place to deal with. Thanks again.”
“Thank you so much for your fine service. You made me feel I could trust you (airport pick up time ) and the rental car has not disappointed me. It has been a pleasure> I will use your company again and have given out a number of your business cards. Blessings.”
“We were very happy with our rental. Our stay on the Island was wonderful and will look you up again should we come back.”
“We would certainly not hesitate to recommend your company to anyone wishing to hire a car. We were impressed with your prompt and friendly service, especially the upgrade of car for no extra cost, once you realized we were going further afield than the Island. The car was comfortable & reliable and suited our needs admirably. It was a pleasure doing business with you, thanks for all your help.”
“Many thanks for your services for our car rental. Will recommend GSA if and when opportunity arises.”
“Just got back to Indiana and wanted to say Thank you for the GREAT service. We enjoyed our stay on Vancouver Island and will recommend your rental company to anyone. Thanks again.”
“We’ve been returning home to Victoria every year since 1983 and this was our first experience with GSA Auto Rentals. It was a good decision. The minivan was in great shape, the rental price was excellent, and we really liked the personal service, including your flexibility on the return time. Also, these days it’s very rare to receive a “thank you” note from a company, so that too was a nice touch. We’ll give you a call ahead of our next visit.”
“A great experience from the friendly staff to the reasonable rates. I will rent from them every time I’m on the island.”
“We arrived home late last night with very fond memories of our time in B.C. and were so pleased with our week on your island and thanks again for your kindness in meeting and returning two tired people from the ferry. So pleased with your car which purred along quite majestically, once we got used to the shock of your half price petrol – over here we are starting to consider selling the car and stocking up on loads of hay to feed our stable of rent-a-camels!”
“Terry provided very friendly and responsive service. I would be happy to use his service again and would certainly recommend him to anyone looking for a vehicle on Vancouver island. It is nice to be able to support a local business rather than one of the big rental car companies. D.Scott”
“We had a great time and we were very happy with the service provided us. Everything went without a hitch and we greatly appreciated your personalized attention, especially picking us up at the ferry and the drop back to the airport by your colleague Jack Panter. I would have no hesitation in recommending you to any friends who might be visiting the Island.”
“Very pleased with the courteous and efficient service from Terry and his staff when we hired a perfect car during August and September 2010, will have no hesitation in recommending GSA to anybody from the UK going to Vancouver Island. ”
“Terry, it was a pleasure doing business with you August. We’re so glad we found you on the Internet.We were very happy with the car we rented from you. It had all the features of our vehicle at home and it was a fraction of the price that we would have paid for a vehicle from a major car rental company. We’ve passed your company information along to our friends and family. With best regards.”
“My husband and I rented a car from Terry on a recent trip to BC on the recommendation of a friend of ours and we were very pleased with his service.”
“I rented a vehicle from Terry a few years ago…my husband and I were flying from California to Vancouver Island and needed transportation for ourselves plus 2 rental kayaks. This sounds simple, but it actually wasn’t at the mainstream rental agencies unless we’d wanted a giant SUV (we did not). I was SO happy to find Terry! He gave us great service, provided exactly the type of vehicle we needed, and was full of useful tips about the local area (cafes, etc.). I wish I were still on that vacation!!”
“Being from Winnipeg, Manitoba, and annual vacations to BC few and far between, I really appreciated Terry’s friendly, knowledgeable welcome to assist me in reacquainting myself with your beautiful Island getaway. I arrived in Vancouver via train @ 9:30am, & by 1:30 pm. I was on my way with my car rental, to my destinations eventually of Ucluelet and Tofino. Terry in his bright red vest was waiting for me when I exited the Swartz Bay ferry, & within minutes we were in his office completing the paperwork for the rental, & I was on my way up Island. The car was clean and efficient, & performed excellently on the many curves and summits throughout the rain forested areas. In total, I accumulated close to 1000 k from Oct 20-24. I also found the daily rates, unlimited mileage on the Island agreement, very reasonable. My visit was over far too soon,& I returned the rental Sunday afternoon, where Terry came in from home, on technically a non-business day, to the office, and drove me to the ferry terminal, & I was back in Vancouver for the evening. Having such great welcoming service to get me to the rental office, and then back to the terminal when my visit was over, were such great additions to my adventurous holiday.”
“Just a belated “Thank you” for all your assistance in helping make my trip to Victoria easier and more enjoyable experience. Thank you and I will be calling on you next time I’m in town.”
“Just wanted to thank you for your service, great rates and nice car”
“Found the procedures for renting a vehicle from you was very simple and worked well. Having the vehicle in Victoria certainly made the stay more enjoyable. We are booked again next year at the Royal Scot and we will keep you in mind if we don’t drive out from Calgary.”
“The car worked really well, again, thanks for anticipating that we would benefit from using the wagon, you were right! All the best and we’ll certainly keep you in mind if other opportunities come up to be out there again.”
“Hi Terry; Thanks for your letter! It does add a nice touch! Yes, we will rent from you again, if we come back. In our situation you can never tell from year to year! It is nice to be home, and the snow is nearly gone! Thanks again.”
“Hey Terry, Great Price, Great Service, Great Experience! Count me in as a regular customer who will promote and support GSA. Please feel free to post this in your testimonials.”
“Appreciated the courteous service, nice vehicle, easy drop off will rent again from Terry at GSA Auto.”
“Friendly and fun, courteous, convenient, pick up and drop off was much appreciated, will use GSA next time.”